VOZIQ helps businesses leverage contact center customer interactions as a strategic data source for actionable intelligence about customer sentiment, intent and effort. These insights help contact centers address customer experience issues, predict and prevent customer churn, and significantly improve contact center efficiency. VOZIQ’s Text Analytics Solutions for Contact Centers leverage its cloud-based text analytics platform to capture customer interactions from agent notes and surveys, integrate them with customer data from CRM and billing systems, and deliver unified analytics about customer sentiments, issue types and root causes. Establish multiple listening posts throughout your contact centers and business units by integrating customer interactions and feedback from Contact Centers, Surveys, Emails, and CRM Systems and Advanced data joiners to track and integrate customer interactions and gather high-quality data from call center agent notes, IVR, website, surveys, emails, chats, CRM, transactions data and so on.
VOZIQ
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